“Some airlines have taken significant action, but others have not, and we believe that further action is needed now to ensure a safe and reliable journey for passengers. Therefore, we have made the difficult decision to introduce a capacity cap, with effect from July 12 to September 11, “said CEO John Holland-Kaye in an open letter published on Tuesday, CNBC reports. G4Media.ro.
“We recognize that this will mean that some summer trips will either be moved to another day, to another airport, or canceled, and we apologize to those whose travel plans are affected,” the official added.
The London hub said the ceiling is in line with the limits set by its rivals.
For example, Schiphol Airport in the Netherlands has limited the number of passengers by about 16% below 2019, while Frankfurt has reduced peak hours from 104 per hour to 94.
Heathrow said the average number of seats still left in the summer program is 104,000 a day, up from 4,000. It is said that, on average, 1,500 of these 4,000 seats were sold to passengers.
“We are asking our partner airlines to stop selling summer tickets to limit the impact on passengers,” he said.
Heathrow apologized on Monday for the long queues and baggage problems customers have endured in recent weeks, blaming staff shortages in the entire aviation sector.