The European Commission on Thursday welcomed the political agreement reached between the European Parliament and EU Member States on the new Roaming Regulation, which will extend the existing system until 2032, which provides that citizens may not be charged additional calls. or data used during travel within the EU, and will also provide new consumer benefits, according to agerpres.
According to a press release from the EU executive, European citizens will be able to make calls, send text messages and use mobile data when traveling within the EU at no extra cost and at the same level of quality as in their home country; they will have better access to emergency communications, no matter where they are in Europe, and will have the right to receive clear information on where they might be charged accidental additional charges for a roaming service. The regulation will enter into force on July 1, 2022.
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“The fact that we can travel abroad without worrying about the telephone bill is a tangible part of our experience as Europeans in relation to the EU’s single market. Today we are assured not only that this experience will continue, but also that we will improve it: we will have better quality, better services and even more transparency, “said Internal Market Commissioner Thierry Breton.
The new rules will give European passengers access to “roaming at national market prices” until 2032 and will introduce additional benefits and protections for consumers such as: improved quality for consumers, prevention of unexpectedly high tariffs and a better information on and better access to emergency communications.
For example, consumers will enjoy access to roaming services when they travel, at the same level of quality as they are accustomed to in their home country. Consumers who typically have access to 5G services in their home country will also be able to benefit from 5G and roaming services whenever they are available. If specific factors are identified that could have an impact on the quality of the roaming experience, operators will be required to inform their customers promptly.
Also, from now on, operators will be obliged to properly inform their customers about the additional fees that may be applied to them when they are abroad, so that they can make informed choices about the use. customer service, support services or insurance companies.
The new regulation guarantees better consumer information and an automatic interruption of these services when the bill reaches a cost of 50 euros or another pre-defined maximum amount. Operators may offer additional services to consumers, such as the possibility of not using roaming services while traveling by air or sea.
The new regulation provides improved and free access for citizens to emergency communications, including the option to locate the caller. Operators will ensure that citizens are informed that they can call the emergency services using “112”, the unique European number for emergency calls, and that they have other means of accessing emergency services, such as text messages. real-time or applications available to people with disabilities.
By June 2023, operators will automatically inform customers via text message about the alternative means they have available to access emergency services.
The new Roaming Regulation sets lower wholesale charges. For data services, the new regulation sets the following ceilings for wholesale charges: 2 euro / GB in 2022, 1.8 euro / GB in 2023, 1.55 euro / GB in 2024, 1.3 euro / GB in 2025, 1 , 1 euro / GB in 2026 and 1 euro / GB from 2027. For voice calls: 0.022 euro / minute from 2022-2024 and 0.019 euro / minute from 2025. For SMS messages: 0.004 euro / minute from 2022- 2024 and 0.003 euro / SMS starting from 2025.
The rules are due to enter into force on 1 July 2022, in time for citizens to continue to benefit from roaming prices on national markets.